FAQ

ORIGINAL ARTWORK?

Original artworks quite simply mean exactly that! A Unique, One-off Original Artwork created by artist Erin Reinboth’s own hands. You will see the Acrylic and Impasto directly on the canvas, with all the beautiful textures and original colours. All original artworks are signed/dated on back, ready to hang and come with a Certificate of Authenticity.

All original artworks come with a beautiful floating frame in Australian Oak (unless stated otherwise)

LIMITED EDITION ARTWORK?

Limited Edition Artworks are High Quality Reproductions of an Original Erin Reinboth paintings. They are the perfect purchase for individuals looking for a professional looking canvas that generates an authentic fine art feel.

Each print is a limited edition across all sizes and fabrications. High quality archival pigment inks are used to capture the fresh colours, fine details and textures unique to Erin’s work.

Please note Edition Prints are replicas of Original Artworks. They will differ in appearance to an Original Artwork and vary in appearance across each individual artwork. They are digitally printed across either canvas or paper surface.

Canvas - Printed on Fine Art High Quality Canvas, 360 gsm, matt coated. Each canvas print uses archival pigment inks and are sealed and waterproof. They are textured to touch, a pliable fabric that are ready to be stretched onto a canvas frame at your leisure.

• Canvas sizes refer to the printable artwork. (Framing will add an additional 2cm approx. to the overall artwork dimensions)

• Canvas sizes have an additional 5cm mirrored edge to allow for future canvas stretching and framing.

• A Certificate of Authenticity is provided.

• Canvas options offered - Rolled (no frame) or Stretched Canvas with Tasmania Oak Frame.

• Canvas prints are either shipped rolled in industrial strength art tubes or in custom art boxes.

Paper - Printed on Fine Art Matt Archival Paper, Hahnemühle 100% Cotton Rag Paper, 305 gsm, ultra smooth). Paper sizes are unframed. They are flat to touch and have a crisp photographic appearance. 

• All paper prints are individually Signed, Numbered and a Certificate of Authenticity is provided.

• Paper options offered - Rolled only. Framing is not included or offered.

• Paper prints are shipped rolled in industrial strength art tubes.

   

CAN I COMMISSION A CUSTOM ARTWORK?

Absolutely! Please get in touch with us to discuss the commission process & timeframes. erin@erinreinbothart.com

CAN I ORDER A CUSTOM SIZE PRINT?

Ofcourse! Please get in touch directly with the details of your request. erin@erinreinbothart.com
 

SHIPPING POLICY

Australia

FREE SHIPPING Australia Wide on all products.

* Please note - Artwork Commissions not included, a specific delivery quote will be provided.

Original Artworks - Australia
All original artworks will be shipped within 1-2 weeks from the time of order, unless otherwise specified. If you require your artwork sooner, please reach out to discuss expedited shipping options. Please note that rush orders may incur an additional fee.

Print Orders - Australia
All prints are made to order through my trusted production partners. Dispatch times are as follows:

• Unstretched Prints: Approx. 1-2 weeks.

• Stretched and Framed Prints: Approx. 2-3 weeks.

Important: Shipping times may vary, particularly during peak periods (October - December). Please keep this in mind when placing your order, as delivery times during these months may be extended.

Note: All shipping times are provided as a guide. While every effort is made to meet the estimated delivery windows, Erin Reinboth Art cannot be held responsible for delays that are beyond our control.

International (USA & NZ)

International Shipping USA & NZ - Original Artworks
If you’re outside of Australia and have fallen in love with an original artwork, we’d be happy to arrange international shipping! Please contact us at erin@erinreinbothart.com for a personalised shipping quote based on your location.

International Shipping USA & NZ  - Prints

Shipping Costs will be displayed at checkout. (Poster Prints & Limited Edition Print Products Only)

For international print orders, the approximate dispatch times are:

• Unstretched Prints: Approx. 1-2 weeks.

• Shipping Time: Typically between 15-27 days, depending on the destination, but this can vary.

Important: Please note that Erin Reinboth Art and our shipping partners are not responsible for any import duties, taxes, or customs fees that may apply in your country. It is the responsibility of the customer to cover any such charges.

International (REST OF THE WORLD)

International Shipping (Rest Of The World) - Original Artworks, Limited Edtion Prints & Poster Prints
If you’re outside of Australia and have fallen in love with an original artwork, we’d be happy to arrange international shipping! Please contact us at erin@erinreinbothart.com for a personalised shipping quote based on your location.

HOW WILL MY ARTWORK ARRIVE?

• Original Artworks

  • Will be packed securely, bubble wrapped with secure cardboard corners in a cardboard coffin box. Labelled ‘Fragile’ - to be handled with care.

• Limited Edition Prints

  • Unframed Prints on paper or canvas will be shipped rolled in an industrial strength art-tube. Please note all Edition Prints are extremely delicate and to be handled with the utmost care upon removal from their packaging.

  • Stretched & Framed Print on canvas will be packed securely, bubble wrapped with secure cardboard corners in a cardboard coffin box. Labelled ‘Fragile’ - to be handled with care.

     

GIFT VOUCHERS

Yes! Purchase directly in “SHOP” or please get in touch to discuss all gift voucher options or bespoke amounts.
 

CAN I CHANGE MY MIND?

Please choose carefully as unfortunately we cannot offer a refund for a change of mind.

DAMAGED OR FAULTY ITEMS

If your product has arrived damaged in transit or faulty, please get in touch immediately and supply the following details,

• photographic evidence of how item was received (ie. product &/or packaging)

• order number

• date of order

• contact details including full name, address, phone number and email

• a detailed description of the damage or fault

Once all of the above information if received, we will respond straight away with a plan of action.

Please unpack your goods carefully as we cannot be held responsible for any imperfections caused by incorrect handling or removal from packaging.

Please note if you have purchased an Erin Reinboth Art piece through a gallery or stockist please contact them directly.

COLOUR & SCALE

Please be conscious that colours of original artworks and fine art prints may vary slightly to the colour you see on the screen due the configuration of your computer.

Please choose carefully or contact us directly for any queries prior to purchase.

PURCHASING ON SALE

Please select the sale items you are purchasing carefully as unfortunately we cannot offer a refund for a change of mind.

The sale amount is strictly only valid for the timeframe specified, no rain check sorry!

REPRODUCTION & COPYRIGHT

All reproduction rights and copyright remain with the artist. All images on this site are original artworks by Erin Reinboth Art.